FAQ

How can we help you?

Refunds

What is the deadline for obtaining a credit or a refund?

You have 14 days to return your jewels. They must be returned in their original packaging. Small reminder : we cannot take back engraved jewelry (see “Terms and conditions”).

Amaya’s advice :

« For a purchase made on our website, we can offer you a credit valid for 1 year on our website and L’Atelier d’Amaya stores. »

I made my purchase in a physical store

You can drop your jewels in a L’Atelier d’Amaya store with your proof of purchase (receipt, bank statement). We will give you a store credit valid for 2 months in the shop (as indicated on your receipt, we cannot refund in store purchases).

I made my purchase online

You can return your jewelry to our workshop by mail: send an email to our customer service at [email protected], we will then provide you with a return form that you have to complete and slip in your shipment


We will send you a store credit by email or refund you on the payment method used to place the order. The return of your order to our workshop is at your expense *.


You can also drop your jewels in a L’Atelier d’Amaya store with your proof of purchase (receipt, bank statement). We will give you a credit or refund you upon receipt of your jewelry at the Atelier.


* See our general conditions of sale here here.

Amaya’s advice :

« For a purchase made online, we can offer you a credit note valid for 1 year on our website and in our stores. »

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